Frequently asked questions

Ordering

How do I place an order?

Order right here on our site! If you have an event or a larger party you'd like to order for, please email us at bigsoftyscookies@gmail.com



Do you cater parties?

Uhmmmm Heck Yes! You can either order your party trays right here on the site, or if you'd like your party cookies as a party favor individually wrapped, please email us at bigsoftyscookies@gmail.com We will send you an invoice for your order that will be due upon reciept.



Do you offer gluten free cookies?

Yes we can make your order gluten free! You can anticipate an upcharge of $2.50 per 1/2 dozen.



Do you offer vegan cookies?

We are working on this experience! Of course, we want you to indulge in the elevated flavors of our gourmet cookies, and want to insure the best quality possible. Stay tuned!



Shipping

Do you ship internationally?

Sadly, no. We are based in Subang Jaya, Malaysia and cannot ship out of the country just yet :) All orders are sent in person without any courier help to ensure quality and freshness of baked goods! Delivery areas include: - Subang Jaya - Shah Alam - Kuala Lumpur - - Shopping malls To check if we deliver to you, please enter your postcode or preferred pick-up point in our tester.